Frequently Asked Questions
Do you have questions about Children’s Factory products, ordering processes, or product safety? Please see our FAQs below, or contact us we would be happy to further answer your questions!
Cleaning
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How do I clean my product?
Great question! Click HERE to download our cleaning guide.
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Are your products easy to clean and maintain?
Absolutely. Our soft play equipment is crafted with durable foam and covered in water-resistant vegan leather, making it easy to wipe clean in busy daycare and preschool classrooms. Hard furniture pieces are designed for daily classroom use and simple sanitation.
Dealer Information
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How can I become a dealer/distributor?
We’d love to connect! Send your info to sales@childrensfactory.com and our team will reach out faster than kids racing to recess.
International Customers
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Do you ship internationally?
Yes, we ship worldwide! Email sales@childrensfactory.com and we’ll connect you with the right dealer.
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Can I buy your products outside the U.S.?
Definitely! Drop us an email and we’ll match you with a local dealer.
Online Accounts
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How do I sign up for an account?
Click Orders & Sign In at the top of the page, then Create an Account. A few clicks and you’re in; it’s easier than assembling a toy kitchen (that isn’t ours of course!)
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How do I get help with my account?
Email customerservice@childrensfactory.com or call 877-726-1696 (Mon–Fri, 8 AM–4:30 PM CT). We’re here for you, except on major holidays; we need playtime too.
Ordering & Payment
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Do you offer bulk or wholesale pricing?
Absolutely! Email sales@childrensfactory.com and we’ll work out the details. Bigger orders, bigger smiles.
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Can I use a purchase order (PO)?
Yes! Just include your PO number in the notes section at checkout if you’re not a dealer. Easy peasy.
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Do you charge sales tax?
Yes, in applicable states. We love math, but we keep it simple.
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Do you offer bulk or wholesale pricing for schools and childcare centers?
Yes. We work with dealers, schools, daycare providers, and educational institutions. If you are purchasing for a classroom or center, contact us to learn more about support for large orders.
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What if I’m exempt from paying sales tax?
Just check the tax-exempt box and upload your exemption certificate.
Product Information
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How can I incorporate soft play into my early learning classroom?
Soft play equipment can be used to create:
• Gross motor areas
• Calm-down or sensory corners
• Flexible seating zones
• Collaborative play spaces
Adding soft play supports movement, self-regulation, and developmental growth in early learners. -
How do I choose the right furniture for my preschool classroom?
Start by considering:
• Age group
• Room size
• Learning zones (reading, sensory, active play)
• Storage needs
• Flexibility for reconfiguration
Our team is happy to help you select the right preschool classroom furniture to maximize learning and organization. -
Where are Children’s Factory products made?
Many Children’s Factory products are proudly manufactured in the Midwest. We focus on high-quality materials, safety, and durability to meet the demands of early childhood environments.
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Are your soft play climbers suitable for gross motor development?
Yes. Our soft play climbers and activity structures are designed to support gross motor skills, balance, coordination, and imaginative play. They are ideal for daycare centers, Montessori classrooms, and early learning spaces.
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What is flexible seating and why is it important in early learning?
Flexible seating allows children to choose comfortable seating options that support focus, movement, and independence. Products like Cube Chairs, soft loungers, and floor seating help improve engagement and classroom management in preschool and daycare settings.
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Do you offer furniture specifically for daycare centers?
Yes. Children’s Factory specializes in daycare classroom furniture including:
• Flexible seating (Cube Chairs, Sit Arounds, soft seating)
• Soft play climbers
• Preschool tables and desks
• Classroom storage solutions
• Sensory tables and activity centers
Our products are built to support active learning and classroom organization. -
Are Children’s Factory products safe for preschool and daycare use?
Yes. Our classroom furniture and soft play equipment meet or exceed ASTM and CPSIA safety standards. Many products are GREENGUARD Gold Certified, helping support healthier indoor air quality in early learning environments.
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What age groups are Children’s Factory products designed for?
Children’s Factory designs preschool and daycare classroom furniture for infants, toddlers, and early elementary students. Most products are ideal for ages 6 months to 6 years, depending on the item. Each product page includes recommended age ranges to help educators and childcare providers choose appropriately.
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Where can I find assembly instructions or product manuals?
Visit our Resources Page. It’s like the treasure map to stress-free assembly.
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How can I request a catalog?
Easy as playtime! Visit our [request page] or email us at sales@childrensfactory.com. We’ll get one to you in just a few days.
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How do I register my product?
Some of our products come with a registration card. This helps us contact you only if there’s an important safety notice (no spam; we promise!). You can also register online using our [registration form].
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How (or where) do I order repair kits?
You can order repair kits straight from our website.
Returns & Warranty
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What is your return policy?
We aim for happy customers! If you’re not completely satisfied, returns are accepted within 30 days of delivery, provided items are in new, unused condition and in their original packaging. Simply contact us or your dealer and we’ll work together to make it right. Your peace of mind matters to us.
Shipping & Delivery
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What should I do if my order arrives damaged?
Oh no! We’re on it. Please report the damage to us or your dealer within 24 hours and include a quick photo if you can (a picture is worth a thousand emails). We’ll work fast to make it right.
Support
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How can I contact Customer Service?
Email us at customerservice@childrensfactory.com or call 877-726-1696. We’re open Mon–Fri, 8 AM–4:30 PM CT.
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Can I request a product sample?
In some cases, yes! Email sales@childrensfactory.com and let’s chat.
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Do you have a minimum order requirement?
Sometimes, yes. Email us for details, because every order matters, big or small.
