Frequently Asked Questions

Do you have questions about Children’s Factory products, ordering processes, or product safety? Please see our FAQs below, or contact us we would be happy to further answer your questions!

Cleaning

How do I clean my product?

Great question! Click HERE to download our cleaning guide.

Dealer Information

How can I become a dealer/distributor?

We’d love to connect! Send your info to sales@childrensfactory.com and our team will reach out faster than kids racing to recess.

International Customers

Do you ship internationally?

Yes, we ship worldwide! Email sales@childrensfactory.com and we’ll connect you with the right dealer.
Can I buy your products outside the U.S.?

Definitely! Drop us an email and we’ll match you with a local dealer.

Online Accounts

How do I sign up for an account?

Click Orders & Sign In at the top of the page, then Create an Account. A few clicks and you’re in; it’s easier than assembling a toy kitchen (that isn’t ours of course!)
How do I get help with my account?

Email customerservice@childrensfactory.com or call 877-726-1696 (Mon–Fri, 8 AM–4:30 PM CT). We’re here for you, except on major holidays; we need playtime too.

Ordering & Payment

Do you offer bulk or wholesale pricing?

Absolutely! Email sales@childrensfactory.com and we’ll work out the details. Bigger orders, bigger smiles.
Can I use a purchase order (PO)?

Yes! Just include your PO number in the notes section at checkout if you’re not a dealer. Easy peasy.
Do you charge sales tax?

Yes, in applicable states. We love math, but we keep it simple.
What if I’m exempt from paying sales tax?

Just check the tax-exempt box and upload your exemption certificate.

Product Information

Where can I find assembly instructions or product manuals?

Visit our Resources Page. It’s like the treasure map to stress-free assembly.
How can I request a catalog?

Easy as playtime! Visit our [request page] or email us at sales@childrensfactory.com. We’ll get one to you in just a few days.
How do I register my product?

Some of our products come with a registration card. This helps us contact you only if there’s an important safety notice (no spam; we promise!). You can also register online using our [registration form].
How (or where) do I order repair kits?

You can order repair kits straight from our website.

Returns & Warranty

What is your return policy?

We aim for happy customers! If you’re not completely satisfied, returns are accepted within 30 days of delivery, provided items are in new, unused condition and in their original packaging. Simply contact us or your dealer and we’ll work together to make it right. Your peace of mind matters to us.

Shipping & Delivery

What should I do if my order arrives damaged?

Oh no! We’re on it. Please report the damage to us or your dealer within 24 hours and include a quick photo if you can (a picture is worth a thousand emails). We’ll work fast to make it right.

Support

How can I contact Customer Service?

Email us at customerservice@childrensfactory.com or call 877-726-1696. We’re open Mon–Fri, 8 AM–4:30 PM CT.
Can I request a product sample?

In some cases, yes! Email sales@childrensfactory.com and let’s chat.
Do you have a minimum order requirement?

Sometimes, yes. Email us for details, because every order matters, big or small.