Children's Factory is Soft Play

Customer Service Issues

How do I order?

Call or email us and we will put you in contact with a dealer in your area

What is your warranty?

We guarantee our products for one year on all materials and workmanship. Please go through the dealer you purchased the product from to access our warranty. They will obtain authorization and shipping information.

How do I contact Customer Service?

Please contact the dealer you purchased the product from. If you need more help than they provide email us and we will quickly follow up and respond to your request.

How do I return a product?

Again please contact your dealer.

Product Information

What types of materials are used on Childrens Factory products?

Children's Factory manufactures all of our items using only the best materials available. We insure that all of our materials contain only the finest virgin materials and that they contain no latex. All of our materials meet the California TB117 standards for fire retardancy.

What is used to manufacture your Soft Play Products?

Our outside hygenic covers use three different materials depending on use, preference, or abuse circumstances.
1) 14oz Nylon Reinforced Vinyl
2) Expanded Vinyl materials including Naugahyde®
3) Cotton Chintz

What is vinyl?

Vinyl is a laminate product manufactured with a top and bottom layer sandwiched around a high tensile strength nylon scrim. It is cleanable with a bleach/water solution and is highly resistant to tearing.

What is expanded vinyl?

This is a puffier, thicker one-sided piece of vinyl fabric supported underneath with a cotton scrim. It is also easily cleanable and has more softness than a laminate but is less resistant to tears than our regular vinyl.

What is cotton chintz?

This material is used as an outside cover on all of our Cuddle-Ups®. This material is treated with a stain resistant finish and can be surfaced cleaned or the cover zipped off and thrown in the washing machine/dryer using very low heat.

What goes on the inside of your Soft Play Products?

Inside core of virgin (not previously used) urethane foam that meets all environmental and California Fire Code Requirements. Childrens Factory buys this material in large buns and fabricates all sizes and shapes and configurations in our own plant under exacting quality control standards.

Do you use the same material for the Cuddle-Ups?

Inner core for the Cuddle-Ups®uses the same virgin foam except it is shredded to make for nesting and changing surfaces.

Please describe your Mirrors?

They are featured throughout our catalog. They engender every kind of play and no room should be without as many as possible. Our mirrors are manufactured out of a material called PET. They are flexible and bendable and highly shatter resistant. Type in 'mirror' in our search in the upper left corner and visit all of the shapes, sizes and configurations available. Cleaning our Mirrors is easy. Use Pledge furniture cleaner and a soft cloth. DO NOT use ammonia based sprays or other cleaners. Pledge cleans, polishes and prolongs the life of the mirror.

Do you offer replacement covers?

The bad news is because your children love our products so much and use them so often, the cover material will show signs of wear. The good news is that you probably can get replacement covers to refresh your product. Contact your dealer from whom you purchased to ascertain availability. If we are still making the product you are using, chances are excellent a replacement cover is available.

What if we are missing parts?

If you have received a shipment and are missing parts or you would like to order extra parts? Please contact your dealer's customer service department.

If you are unable to get an answer from your dealer or you need more information send us an email.